Terms of service
Welcome to Warm & Cosy Knits. By purchasing from our store, you agree to the following terms and conditions. Please read them carefully before placing an order.
1. General Information
Warm & Cosy Knits is a small business dedicated to crafting heirloom-quality knitwear. Each piece is carefully handmade using sustainable, natural fibers.
We reserve the right to update, modify, or change these terms at any time. Any updates will be posted on this page.
2. Orders & Payment
• All orders are subject to availability, as each piece is handcrafted.
• Payments must be made in full before an order is processed.
• Warm & Cosy Knits reserves the right to cancel or refuse an order if we suspect fraudulent activity or an issue with payment.
3. Handmade Production & Processing Time
• Each garment is made to order, which means production times vary. Estimated timeframes are provided on product pages.
• If you need an order urgently, please contact us at warmandcosyknits@gmail.combefore purchasing, and we will do our best to accommodate you.
4. Shipping & Delivery
• We offer tracked shipping within New Zealand and Australia
• Delivery times vary based on location.
• Once your order has shipped, Warm & Cosy Knits is not responsible for delays, lost, or stolen packages.
5. Returns & Exchanges
• We want you to love your purchase! If you are not satisfied, please refer to our [Returns & Refunds Policy] for details on returns, exchanges, and refunds.
• Custom-made or personalized items are non-refundable, unless they arrive damaged or faulty.
6. Product Care
• Our knitwear is made from luxury natural fibers that require special care. Care instructions are provided with each item and should be followed to ensure longevity.
• Warm & Cosy Knits is not responsible for damage caused by improper washing or care.
7. Intellectual Property
• All designs, images, and content on this website are the property of Warm & Cosy Knits and cannot be copied, reproduced, or used without permission.
8. Liability & Disclaimer
• While we take every effort to ensure accuracy in product descriptions and images, slight variations in color and texture may occur due to the handmade nature of our products.
• Warm & Cosy Knits is not liable for any allergic reactions or sensitivities related to our natural fiber products.
9. Contact Information
If you have any questions about these Terms of Service, please contact us at warmandcosyknits@gmail.com
By purchasing from Warm & Cosy Knits, you acknowledge and agree to these terms.